Insights from leading thinkers on communication trends and business ethics.

How AI Can Keep Auto Lending Fair for Everyone Think banks are heavily regulated? Take a look at auto leasing. Car dealerships play a key...

Regulators have long scrutinized banks for fair lending compliance, and the penalties are growing larger. Case in point: Trident Mortgage...

Regulatory scrutiny in the banking industry is evolving as enforcement actions are trending upward. In 2024, four banking industry...

Credit unions are trusted with their members’ finances, and that’s a big responsibility. The messages they send out shape how members...

Mortgage lenders face increasing scrutiny from both regulators  and consumers, and poor communication could be putting loan approvals at...

Since 2021, regulators have slapped major banks with staggering fines — $2.5 billion  and counting — for violations related to employee...

Silicon Valley public relations expert David Vossbrink doesn’t think we need AI to enhance the apple pie, but the parent company of Oreo...

As the financial services industry navigates an era of heightened scrutiny, a new front in governance and compliance is emerging: the...

Drinking on the job. Disrespectful and angry communication. Retaliating against a coworker. These examples of “non-financial misconduct”...

In L. Frank Baum’s The Wonderful Wizard of Oz , the Wicked Witch of the West is a one-dimensional villain, a shadowy figure of menace....